EncorePro 540 Monaural Convertible Headset

i've been using this headset for a few hours now. all I can say is WOW. I think they made this thing out of air, it's so light. the 3 in 1 design offeres so many ways to use your headset. the mic is top notch as well, it's small, and keeps background noise down.

I cannot rate the product be I just received because the headset it's not compatible with the phone (Polycom VVX400) even if in the website is indicated as compatible. The headphone jack is not compatible with the pone port. Was I supposed to purchase also an adaptator ? or it was supposed to cam in the box with the headset?
Thanks

the option to have head, neck, or earpiece sets this apart from the others. Instead of buing a mix of headset types for my call center, I can simply order this one product nad give everyone the choice. The sound is great, too.

I bought this a year ago and have used it everyday. I talk on the phone all day as a telesales person. I tried all of the wearable options, over the ear, behind the neck, and headset. They were all comfortable, but I settled on the traditional headset after a few months of experimenting. It is so lightweight that I barely know I am wearing it. The sound quality is what you would expect from Plantronics, excellent! A few days ago my granddaughters came to visit (I work from home) and they got a little loud in the adjacent room. I had forgotten to close the office door before starting a conference call. While I could hear the noise, no one else could. The noise cancelation eliminated all of the background noise. You need to buy a cable to go from the Quick Disconnect (QD) connector to the phone you intend to use. I use my iphone. My only concern is that I have had to replace the cable from the QD to the iphone. However since I use this so much and connect and disconnect from my iphone multiple times each day, I figure i just wore it out. However the wire from the Hw540 to the QD has never given me any problems.

I started out using my Plantronics Bluetooth behind the ear device. However I didi not want to have a radio transmitter next to my head for 40+ hours each week. i am very satisfied with HW540 and would highly recommend it to anyone wishing to have a wired headset.

The headset does not fit properly; neither the behind the ear, over the head or the behind the neck.  Each design forces the mouthpiece in an awkward fit from your mouth.  I cannot get either style to adjust properly.  The over the ear is the worst fit.  Customers were unable to hear me and I'm certain its the placement of the mouthpiece.

I purchased this for the company as a wireless standard and it has clear audio and works well in our environment.

Plantronics makes another workhorse headset with multiple ways to wear it.  It's only weakness is that the ear piece hinge breaks (so I order those in bulk) and users tend to over flex the boom.

The modular design is welcomed, but not for everyone.  The height for the behind the head isn't as adjustable for agents that are under 5'3" or over 6'.  It is either too loose or too snug for comfort and adequate mic positioning.  The clips for each wear-style feel cheap and agents toss headsets or start to walk away while still corded all the time.  While none have broken yet, it is just a matter of time as they experiment with what style is most comfortable for them.  The worst component is the foam cushion on the ear piece. These, like all others, disintegrate rapidly and require frequent replacement.  I would love to try this design at the quality level of a 7xx series with the "leatherette" ear cushion.  While these cushions are available at additional cost for the 540, when you have 1100 agents it isn't exactly practical, cost-effective, nor efficient to swap them out when purchasing these in bulk numbers.  Fortunately, I only ordered 10 as a pilot program.

This is the standard issue headset at our 911 dispatch center. \
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The three different head sets makes this a great option for our center. I personally use the behind the neck version and for the most part it is very comfortable. there are times when the plastic portion opposite the ear phone makes my ear a little sore but after 12-16 hours its to be expected. \
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The sound quality is clear and has good volume when there are no other factors. (clear caller/radio transmission, no secondary radio noise, dispatch center noise.) The foam earpiece is comfortable but doesn't do much for filtering out back ground noise.  \
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The mouth piece is what I have a problem with. my previous headset was a Plantronics with the old whisper mic. I rarely had complaints about being heard. I've noticed that if I hold the mouth piece right to the side of my mouth there are no issues. However, doing this pushes my earpiece all the way off my ear and defeats the purpose of a headset.  So I can safely say if the headset fits the wearer then the transmission sound is good too. I'd like to see an adjustable mouthpiece like the encore 700 series (never tried) or the old whisper mic (works great)

The EncorePro 540 Headset is versatile & offers a variety of options for all those fussy folks in your office. You don't want your hair messed up? No Problem! You like a bluetooth vibe? Gotcha covered! Or you are the type that doesn't want something bulky over your ear? Look no more!. The only issue that we've found with this headset is that you have to work to keep the mouthpiece positioned just right or your callers may have problems hearing you at times. All in all this is a good headset that works for a lot of different people and at a decent price point.