No, I did not get paid for writing this review. IГ•m just a very, VERY satisfied customer.
Please Read ALL of Review:
I type this so that you donГ•t make the same mistakes weГ•ve made and inevitably Г’have to learn the hard wayГ“.
Review for the TRAVELER100BT
I have only positive comments to say about TRIPP-LITE. I have replaced all of our surge protection with several TRIPP-LITE units.
Now, concerning the TRAVELER100BT, we only use this unit for our Internet Line Protection. This is why:
In the Spring of 2013, we had a lightning storm that was the deciding factor to go with TRIPP-LITE from now on.
The Surge came in through the ÒelectricalÓ line; it took out 2 wireless routers and one Internet signal converter (we use Wireless Internet [not satellite], and not DSL). The wireless routers were on ÒcheapÓ surge protectors (NOT TRIPP-LITE) so we didnÕt even bother making claims etcÉ
The Г’flowГ“ of our TRIPP-LITE Internet line protection was: Outside Antenna to Equipment, but not Equipment to Antenna. We had properly planned for outside lightening strike (TRAVELER100BT), but Г’cheaplyГ“ planned the other way around (lesser surge protectors)! This is why our outside antenna didnГ•t get fried. I know, I know; we have since then learned our lesson: Protect EVERYTHING and ANYTHING connected in ALL directions.
THE GOOD:
After the storm, when I checked out the TRAVELER100BT, ÒbothÓ lights were on, but no Internet signal. I plugged other electrical devices in the electrical plugs and they worked fine. I called customer service to see what was going on etcÉ They basically said that the Ethernet Surge Suppressor (for the Internet line) did its job etcÉ then they asked for the Serial Number of the unit. Next is what surprised me. They basically asked me for my name and mailing address etcÉ and said to throw the ÒsacrificedÓ unit away and that I would have a replacement by the end of the week! I didnÕt have to pay ÒshippingÓ costs or ÒreplacementÓ costs of any kind! And I did get it by the end of the week!
I need to mention (THE DECIDING FACTOR). We also had computers and laser printers and duplicating devices on Г’otherГ“ brand name lightning surge protectors that were NOT damage by the storm. They themselves were also Г’sacrificedГ“, but our equipment was fine.
THE BAD:
Nothing Bad about TRIPP-LITE. I just wish I had their units protecting ALL of our equipment from the VERY beginning. It would have saved us lots of time, lots of headache, and a whole lot of $$$. Not just this time, but in previous years before. I hate learning the hard way!
THE UGLY:
When I contacted Òthe other guysÓ to replace 2 of their units that also did their job, I was told that we would have to ship them the defective units (us pay the shipping to them [$10.00-$15.00]), and also pay $10.00 for each defective unit for ÒreturnÓ shipping back to us. Our total replacement cost would be about $35.00. This does not seem like a bad deal since the equipment that was plugged into these units was NOT damaged, but compared to TRIPP-LITEÕs policyÉ It was a no-brainer for me, I used that money to buy TRIPP-LITE instead.
BOTTOM LINE:
When you buy TRIPP-LITE, youГ•ve bought it for life!
Our TRIPP-LITE (TRAVELER100BT) saved our outside Wireless Internet antenna from being fried while saving us replacement costs! IГ•m VERY impressed with their company!
I purchased 4 of these TRAVELER100BT units: 2 to protect our Internet lines, 1 for myself when I travel, and 1 for another family member.
I also purchased 2 SUPER7TEL units to replace the units from Г’the other guysГ“, and will be purchasing more TRIPP-LITE Lightning Surge Suppressors as well.
IГ•m sold on the TRIPP-LITE Warranty! TRIPP-LITE for life!
And no, I did not get paid for writing this review. IГ•m just a very, VERY satisfied customer.