Premature failure and no procedure for warranty cl
I purchased a set of four Duracell 2400 mAh rechargeable AA batteries and the charging unit that was packaged with them on October 27, 2014. I used them to power a camera flash unit, and rotated between charger and flash as needed. \
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The batteries are guaranteed for 10 years or 400 charges, whichever comes first. After 3-1/2 years of use with an estimated 40-50 recharges, the batteries no longer will take a charge. The charging unit flashes the error code. The batteries have failed after a mere 10-15% of their advertised life span.\
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The Duracell web site affirms the 400 recharges guarantee, but offers no remedy if the battery fails prematurely. Thus, the guarantee is an empty promise. The web site has no mechanism for leaving a detailed message to the company. This is a disappointment, particularly considering the substantial sums of money the company invests in advertising its brand name and reliability.